PRIVACY POLICY

The EllerS Coffee website prioritizes the privacy and security of our customers throughout the navigation process through the website. All registered data (name, address, CPF) will never be sold or exchanged.

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We use cookies and information from your navigation in order to draw a profile of the public that visits the site and, thus, be able to improve our services, products and contents, all in accordance with the provisions of the General Data Protection Law. Throughout this process, we keep your information strictly confidential.

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What is LGPD?

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The General Data Protection Law (Law nº 13.709/2018) regulates the processing of personal data of customers and users by public and private companies.

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What are personal data?

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Personal data is any information capable of identifying you and/or any natural person. That is, personal data are considered not only those that immediately identify a person (such as name, surname, CPF, RG, CNH, Work Card, passport and voter registration), but also those that, together with other data, make an identifiable person. Data such as gender, age, telephone number, e-mail, even if they are not capable of identifying someone immediately, together they make the person identifiable.

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What is data processing?

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It is the term used by the LGPD that summarizes everything a company can do with personal data to which it has access, such as collection, qualification, sharing and deletion.

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What are cookies?

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They are small text files sent to your browser, containing records about your behavior when accessing a website, but which do not store personal data or affect your device's system. We use cookies, pixels and other technologies to recognize your browser or device, learn more about your interests, provide essential services, improve your browsing experience, and also to prevent fraudulent activities and improve your safety when browsing our website.

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Session Cookies

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Session cookies are temporary cookies that are used to remember you during the course of your visit to the website, and they expire when you close your browser.

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Persistent Cookies

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Persistent cookies are used to measure the effectiveness of our website as well as remember your website preferences and remain on your desktop or mobile device even after you close your browser or perform a reset. We use such cookies to analyze user behavior and establish patterns in order to improve the functionality of our website for you and others who visit it. 

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How are third-party Cookies used?

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Third-party Cookies are used exclusively for the collection and analysis of data on the EllerS Coffee website. With the collected data, we implement improvements in the quality of the content offered, as well as optimizations in the layout of the site as a whole.

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How do we use the personal data we collect?

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You are aware that you provide information consciously and voluntarily by accepting cookies on the page, as well as when placing an order on the website and/or registering on our website. When you register and/or fill out a form offered on our website, certain Personal Data requested will be kept confidential and will be used only for the purpose that motivated the registration, not being disclosed to third parties, except in the fulfillment of orders. judicial and/or issued by public authorities.

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In order for this data to remain safe, we recommend that you never provide your access data to the site (login and password) to third parties, even if they are friends and relatives. In case of suspicion or confirmation of improper access, immediately enter your client area and change your password.

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How long do we use the personal data we collect?

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Personal Data is stored only for the time necessary to fulfill the purposes for which it was collected, unless there is another reason for its maintenance, such as compliance with any legal, regulatory, contractual obligations, among others.

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What are your rights?

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You have the right to request information from EllerS Coffee regarding the processing of your personal data, through the requests below:

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I. Confirmation of the existence of processing of your personal data and access to data;

II. Correction of incomplete, inaccurate or outdated data - it is important that personal data is accurate and current and it is up to you to keep it correct and up to date;

III. Anonymization, blocking or deletion of unnecessary, excessive or treated data in violation of the LGPD - you may request the blocking and deletion of your personal data, except in cases provided for by law;

IV. Data portability to another service or product provider, upon express request, in accordance with the regulations of the National Authority, observing commercial and industrial secrets - the portability of personal data does not include data already anonymized by Vereda Lunar;

V. Information on data sharing with public and private entities;

SAW. Information on the possibility of not providing consent and on the consequences of the refusal: EllerS Coffee is available to answer and assist, in a transparent manner, any doubts that may exist due to the processing of your personal data, including the possible impacts arising from the failure to provide consent;

VII. Revocation of consent: you can withdraw your consent in relation to processing activities that require it;

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For any of the requests listed above, you must contact EllerS Coffee using the contact information provided.​ If you do not want us to collect your personal information as much as possible, please get in touch at:  renata@ellerscoffee.com.br

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We have the right to modify this privacy policy at any time, so please check back regularly. Changes and clarifications will be immediately put into practice after the change on our website. If we make material changes to this policy, we will notify you so that you are aware of what information we collect and how we use it.